How much is shipping?
AUSTRALIA // You won't pay anymore than a flat rate of $9.95 for shipping within Australia. We also provide free shipping for all orders within Australia over $100.
INTERNATIONAL // Flat rate of $20
How long does it take you to send out orders?
Orders usually leave our warehouse within 1 - 3 business days. At times of sales, seasonal offers and launches, there may be a delay in processing orders. We ask for your patience in these busy times.
Once your order is posted you will be notified via email which will include tracking details.
How can I pay for my order?
We accept credit card payments (Visa, Mastercard & American Express) and Paypal. We now offer payment via Zip Pay + AfterPay. Buy now, pay later over 4 easy fortnightly instalments. Pay no interest or hidden costs. Easy instant approval. To learn more click HERE to be taken to the AfterPay website.
What is your return policy?
Please refer to our returns and exchanges policy in the footer of our website.
Are your products safe for children and babies?
Our products are safe for children aged 2 and over (due to the use of some essential oils).
Are your products safe to use in pregnancy?
Some essential oils should be avoided during pregnancy. Please contact us if you have any questions or concerns about certain products.
Are your products all vegan?
Yes! All products are 100% vegan!
Can I use your products on sensitive skin?
All skin is different therefore we cannot speak for everyone, however the ingredients we use are gentle and designed for all skin types. If you experience any irritation or discomfort please discontinue use.
How do I become a wholesaler?
Please email firstname.lastname@example.org with information about your store and we will send through information on how to become a retailer.
Do your products have an expiry date?
All products by law are required to have an expiration date. Our products have a 2 year expiry or 12 months from products being opened.
Are your products tested on animals?
Absolutely not! We are a vegan company and we are proudly CCF accredited.
Does your packaging contain BPA?
Are you an Australian Owned Company?
Yes! All of our products are manufactured in Australia. All of our packaging and raw ingredients is bought from Australian companies.
Where do you source your materials from?
Every single thing we buy whether its labels, bottles, ingredients or labour is all purchased from a company in Australia. Support local.
When was Cedar and Stone founded?
How 'natural' are your products?
We realise that some other products on the market label themselves as natural but really they just aren't, which is disappointing but that's how C + S has evolved. We are avid label readers and are passionate about creating honest products with easy to understand ingredient lists. Every single ingredient you see in our products is derived from a vegetable, bark, flower, tree, herb, fruit or seed.
I haven't heard of some of the types of products you sell before, how do I know what to do with them?
Each product has directions on it but if you need any further help don't hesitate to contact us via our website and we'll happily help you out.
Where can I buy your products?
The products are all available for purchase on this website or pop into any of our awesome stockists that are listed on our stockist page.
Do you support and donate to Charity?
Absolutely! Cedar + Stone has proudly partnered with i=Change to help support woman and children in Australia. $1 from ever purchase made on our webiste will be donated to a charity of your choosing. Once you complete your checkout you will be prompted to select which charity partnership you would like to send your donation to. For more information on the amazing work i=Chance is doing please click HERE.
Which Charities can I choose for my $1 donation to go to?
Cedar + Stone is filled with busy working mums and it is a true passion of ours to be supporting woman and children, you can rest easy knowing your order has helped the lives of woman and children in Australia. This is why we have selected the below charities to support:
- National Breast Cancer Foundation - Prevent Women Dying
- Child Wise - Protecting Australian Children
- Food Bank - Feeding Aussies in Crisis