Answers to your most commonly asked questions
How much is shipping?
AUSTRALIA // Free in Australia! Just use code FREESHIP at the checkout, if you don't use the code your shipping rates will be worked out on standard Australia Post rates.
INTERNATIONAL // Flat rate of $15
How long does it take you to send out orders?
Orders usually leave our warehouse within 1 - 3 business days. At times of sales, seasonal offers and launches, there may be a delay in processing orders. We ask for your patience in these busy times.
Once your order is posted you will be notified via email which will include tracking details.
How can I pay for my order?
We accept credit card payments (Visa, Mastercard & American Express) and Paypal. We now offer payment via Zip Pay + AfterPay. Buy now, pay later over 4 easy fortnightly instalments. Pay no interest or hidden costs. Easy instant approval. To learn more click HERE to be taken to the AfterPay website.
What is your return policy?
Please refer to our returns and exchanges policy in the footer of our website.
Are your products safe for children and babies?
Our products are safe for children aged 2 and over (due to the use of some essential oils).
Are your products safe to use in pregnancy?
Some essential oils should be avoided during pregnancy. Please contact us if you have any questions or concerns about certain products.
Are your products Vegan or tested on animals?
All products are 100% vegan! We are proudly registered with CCF as a vegan company and would never test on animals.
Can I use your products on Sensitive Skin?
All skin is different therefore we cannot speak for everyone, however the ingredients we use are gentle and designed for all skin types. If you experience any irritation or discomfort please discontinue use. You can also search by skin type from our homepage menu.
How do I become a wholesaler?
Do your products have an expiry date?
All products by law are required to have an expiration date. Our products have a 2 year expiry or 12 months from products being opened.
Are you an Australian owned company?
Yes! All of our products are manufactured in Australia. All of our packaging and raw ingredients are bought from Australian companies.
When was Cedar and Stone founded?
How natural are your products?
We realise that some other products on the market label themselves as natural when really, they just aren't. It's disappointing but that's how C + S evolved. We are avid label readers and are passionate about creating real, honest products with easy to understand ingredient lists. Every single ingredient you see in our products is derived from either a vegetable, bark, flower, tree, herb, fruit or seed.
Where can I buy your products?
Do you support any charities?
Absolutely! Cedar + Stone has proudly partnered with i=Change to help support woman and children in Australia. $1 from every purchase made on our website will be donated to a charity of your choosing. Once you complete your checkout you will be prompted to select which charity partnership you would like to send your donation to. For more information on the amazing work i=Chance is doing please click HERE.
Which charities can my $1 donation go to?
Cedar + Stone is filled with busy working mums and it is a true passion of ours to be supporting woman and children, you can rest easy knowing your order has helped the lives of woman and children in Australia. This is why we have selected the below charities to support:
- The Hunger Project - Stop Child Marriage
- ASRC - Give Shelter to Asylum Seekers
- Child Wise - Protect Aussie Children from Abuse